Merrill Auto Electric
Professionalism , Punctuality Quality Value Very quick and very pleasant experience! The guys I dealt with were very nice and very helpful. Not at all pushy, intimidating, or condescending as some shops can be. I think the cost was reasonable but i am not an expert- I included a cost breakdown at the end of this review so informed parties can judge for themselves. In any case, I walked away feeling good about the whole experience and will go back to this shop for work I need done in the future. Scenario: Brought my manual 05 Ford Focus in on Monday just before they closed and it was ready to be picked up Wednesday morning. I brought it in primarily because I suspected my alternator and possibly battery was bad, which they confirmed by testing before starting work. I was pleasantly surprised to find out they do alignments too, which I had been meaning to get done, so I had them do that too. While doing the work, they called to tell me about a couple of other things they noticed (noisy water pump and leaks from the axle bellows) and were very forthcoming and realistic about how urgent (or not) each was- not pushy at all. I had them replace the water pump even though they said it wasn’t urgent just because I am sick of working on my car and don’t want to mess with it again anytime soon. Total work done and cost breakdown (note, I rounded these to the nearest $5) Alternator and battery test: 65 flat rate New alternator and install (Again, alternator is in a tough spot on my car, which I know to be true because I looked into doing it myself, so the labor on this may be more than on other vehicles) Labor: 290 Parts: 320 New battery and install Labor: 25 Parts: 150 New water pump and install Labor: 190 Parts: 95 Realignment 90 flat rate Oil change 40 flat rate Total cost: $1300 Total time: 1.25 days, i.e. two days with rental car ($50)